Contact Us
Got a question about one of the free spins offers we've covered, spotted something that needs updating, or just want to flag a casino we should look at? This is the place to reach the Online Casinos Canada team directly.
How to reach us
The quickest way to get in touch is by email at [email protected]. Send us as much detail as you can — the casino brand, the offer in question, or a link to the page you're referring to — and we'll get back to you as soon as we're able to.
What we can help with
- Corrections or updates to a casino review, rating or bonus listing
- Questions about how a specific free spins offer or wagering term works
- Suggestions for casino brands you'd like us to review
- General feedback on the site, our comparison tables or our ranking approach
- Reports of broken links, outdated offers, or inaccurate information
What we can't help with
We're an independent comparison site, not a casino operator. That means we can't process deposits, withdrawals, account verification or bonus claims on behalf of any brand listed here. If you're having a dispute with a casino over a free spins offer, a withdrawal delay or account access, you'll need to contact that casino's own support team directly — most Canadian-facing brands offer live chat or email support for exactly this kind of issue.
If your query relates to problem gambling or setting limits on your play, our Responsible Gambling page is a better starting point than a contact form.
Before you write in about a bonus
A lot of the messages we get are about free spins terms — wagering requirements, maximum cashout caps, or which games count toward clearing a bonus. Before contacting us, it's worth checking the individual casino's own terms page, since these details vary by brand and can change without notice. Our reviews reflect the terms as verified on {{ fact_check_date }}, but operators do update their promotions, so always confirm the current offer on the casino's own site before you sign up.
Want to know more about how we work first?
If your question is really about how we rate and rank casinos, or who's behind the site, you might find the answer already on our About Us page. And if you're weighing up the legal side of playing at a Canadian-facing casino, our Terms and Conditions page covers the ground rules for using this site.
Response times
We read every message that comes in, though as a small editorial team we can't guarantee an instant reply. Enquiries about factual errors or outdated bonus details are usually prioritised, since keeping our free spins comparisons accurate matters most to readers deciding where to sign up next.